Having Difficulty
Paying Your Energy Bills?
If you are finding it difficult to keep up with your energy bills, we want you to know that we are here and genuinely want to help you. We understand that businesses often go through periods of financial difficulty, and the last thing we would want for you is to face this alone.
During any such situations, reaching out to us is always the right step to take. Our dedicated team is here to listen, understand your situation, and find a solution that works for you.
Call us: 02079 303030
Monday to Friday | 09:00-17:00
Please do not wait until the situation becomes unmanageable, we are here to work with you to find the best resolution. The sooner you reach out to us, the more options we have available to help you.
How Can We Support You?
Once you get in touch with us, we will review your circumstances and work with you to find the most appropriate solution that aligns with your needs.
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Title
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Description
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Affordable Repayment Plans
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We can set up an affordable payment plan allowing you to pay any outstanding balance in manageable instalments over a fixed period.
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Payment Deferrals or Breaks
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If your business is experiencing a short-term cash flow challenge such as waiting on income from other sources, we may be able to arrange a temporary deferral or short payment break to help manage this situation.
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Fuel Direct Scheme
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If you receive eligible means-tested benefits, we can arrange for a fixed amount to be taken directly from your benefits to cover both your ongoing usage and any outstanding energy debt.
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Smart Meter Installation
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Arrange the installation of a smart meter at your premises. It ensures you are billed accurately based on the actual energy use. By sending readings automatically, it eliminates the risk of over- or underpaying due to estimated bills.
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Energy Efficiency Advice
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Our energy expert team can guide you through practical, cost-effective operational adjustments to meaningfully reduce your energy consumption and achieve notable savings on your bills.
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We want to support you through financial difficulty, but we understand there may be circumstances when you need expert and impartial advice. There are some specialist services available to assist you.
- Business Debt Line
Free debt advice charity offering confidential and independent support.
- 0800 197 6026
- Monday to Friday 9am-8pm
- Citizens Advice
Get help with your energy problems, including issues with your meter, billing, or if you are struggling to pay your energy bills.
England and Wales
If your business is registered in England and Wales, visit their website https://www.citizensadvice.org.uk/ or call 0808 223 1133. Calls are free.
Scotland
If your business is registered in Scotland, visit their website https://www.cas.org.uk/ or call 0808 196 8660. Calls are free.
They offer free, impartial, and confidential advice to help you find a way forward.
Ways to Pay Your Energy Bills
We offer several convenient bill payment methods. Choose the one that works the best for you.
Direct Debit
The easiest way to take charge of your energy bills. Direct Debit payments ensure you never miss a deadline, helping you avoid late payment charges and making budget management more predictable.
BACS
Pay via online banking or by visiting the nearby bank branch. Please use your postcode or business name as the payment reference so we can allocate your payment correctly.
Account Name: Maxen Power Supply Limited
Account Number: 38061768
Sort Code: 30-62-60
Over the Phone
Together, We Can Find a Way Through
We know that asking for help is never easy. That is why we work hard every day to be the kind of energy supplier you can trust to treat you fairly, especially when times are hard.