Maxen Power

Energy Theft is Energy Lost!

Stealing energy is more than just a crime, it is extremely
dangerous and illegal!

What is Energy Theft?

Energy theft happens when someone tampers with or bypasses their gas or electricity meter so their usage is not recorded properly. Energy theft is a criminal offence. Offenders risk prosecution, fines, and even imprisonment.

A Shortcut Can Cause a Short Circuit!

Energy theft might sound like a “shortcut,” but in reality, it is dangerous, illegal, and costly for everyone. Tampering with meters can cause gas leaks, fires, electrocution, or even fatal explosions. Not only this, energy theft is a serious crime. The punishment can include heavy penalties and even up to 5 years in prison.

How to Spot Energy Theft?

Energy theft can be spotted by following signs:

  • Gas or burning smells near a meter
  • Suspicious wires, pipes, or rubber tubing
  • Meters turned around so the display is not visible
  • Readings that are stuck and don’t move even when energy is being used
  • Prepayment meters still working despite no credit
  • Damaged, melted, or scorched meter casing

If you see these signs, do not touch the meter yourself – it could be extremely dangerous. In case of any emergency, call 105.

Report Right away!

If you suspect energy theft, you can report it safely and anonymously:

You can also contact us:

Your quick action can save lives.

Revenue Protection is Mandatory

Energy suppliers are legally obligated to prevent and identify instances of energy theft. It is clearly mentioned in the government’s Energy Theft Charter.

In case the energy supplier suspects energy theft after the customer remains unresponsive to emails, calls, and initial visits, further investigations may apply. In this scenario, energy theft might be taking place at the property, and Revenue Protection charges are applied accordingly. You can also review our Disconnection & or Reconnection Policy for further clarity.

Charges may include:

  • Recovery of costs for unrecorded energy consumption
  • Repairs or replacement of damaged metering equipment
  • Admin or investigation charges may apply
  • In serious cases, the matter may be taken to court

Even if a landlord, tenant, or third party is responsible, the named account holder may still be held liable.

(See REC Schedule 8 – Unbilled Energy Code of Practice for full details.)

Steps to Follow in Case of Disconnection

In case of energy supply disconnection, follow these steps:

  • Contact your energy supplier
  • Discuss for possible solutions and pay any outstanding debts or fees.
  • Supply can only be safely restored once the outstanding charges (if any) are resolved and the meter has been repaired or replaced.

We are here & ready to guide you!

Contact our support team immediately by calling on 02079 303030 or email us at [email protected]

Our dedicated support team will explain the reason for disconnection and next steps.

We Take Safety Above All!

For us, your safety always comes first. We want to protect you and the community from the dangers of energy theft.

Energy theft is never worth the risk. Together, we can keep lives safe and energy fair for everyone.