Dear Valued Customer, At Maxen Power, we are committed to understanding your business needs and how we can support you now and in the future. We'd like to gather some insights from you regarding your current situation, especially in light of your account balance. We understand that life can sometimes present unexpected challenges, and we genuinely want to support you during this time. Our goal is to treat all our customers with fairness and compassion, especially those facing energy debt. Your honest and open responses will help us provide the best support and advice tailored to your business needs. Thank you for your time! × 7% Question 1 What is your business name and account number? Question 2 Have there been any changes in your business that we need be aware of? Question 3 Are you in a position to set up the direct debit again? Yes No If no, please explain why: Please refer to our terms and conditions of your contract Question 4 Are you able to pay the debt off in full? Yes No If no, would a payment arrangement over 12 months work for you? Yes No Question 5 What are the main challenges you are facing that prevent you from making payments? Question 6 Do you need any additional financial help with your current energy debt? Yes No If yes, please specify: Question 7 Have there been any significant changes in your business operations that have impacted your energy usage or payment ability? Yes No If yes, please describe: Question 8 Do you anticipate any changes in your energy usage in the near future? Yes No If yes, please describe: Question 9 What are your proposals for repaying the debt on your account? Question 10 Would you like us to call you to discuss energy efficiency advice? Yes No Question 11 Would you like a business consultant to call you regarding any complaints? Yes No Question 12 How satisfied are you with the support and advice you have received from us regarding your energy account? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Please provide any specific feedback: Thank You Thank you for sharing your valuable feedback. We truly appreciate your time and insights to help us serve you better! Next Back Your submission was successful.