A hustling bustling hall room full of customers placing orders, few for those finger fish and some want honey pies. But wait, why are you standing in the corner of your counter side, on hold! You are on call, waiting for the concerned individual to assist you with the energy issue that you may have encountered. It can be a complex bill or energy supply switching process that got you stuck in the middle. And guess what? You lost that customer who was all set to try your honey pies, he has walked out because you didn’t respond. The moment you lose focus is the moment you can lose a customer! Same aligns with the dedicated customer support.
If you are also in contract with an energy supplier who is responsible to supply electricity and gas to your business premises, you are a customer too! You can’t afford long holds, delayed responses, and complexities with regards to your energy supply. Because energy works differently for business premises. It requires attention, precision, focus, and consistency. You need more than just an energy supplier, you need a partner who understands your business energy needs.
Just like your unique business needs, there has to be someone who speaks your language, gets your toughies, and addresses your concerns ON TIME! Personalisation is a gift when it is provided in customer support scenarios. If each customer gets a dedicated account handler, they will be heard and supported. (And humans always stay where they are supported and valued. Just saying!)
Whether you need assistance with suitable tariffs, billing complexities, switching supply, or change of occupier process, dedicated customer support will surely save your day! (And effort of course. Who needs hassle?)
Here is why dedicated support is not just beneficial but essential for your success in today’s competitive energy market.
Personalised Attention Guarantees Satisfaction
Business owners are very vigilant with their time and costs. They want to save both! Personalised customer support ensures that your clock ticks never go waste and you save on energy costs either via accurate reads submission or activated direct debit. In case you get stuck in the middle of nowhere with your energy concerns, a dedicated account handler can assist you with your problems.
Building Trust and Long-Term Relationships
Dedicated support is more than just problem-solving. It is about building trust. When businesses know they have someone to rely on, it strengthens their relationship with their energy supplier. Over time, this trust evolves into loyalty. For example, account handlers can proactively assist with energy concerns.
Also, the proactive support helps businesses save time and effort which ultimately contributes in enhancing their operational efficiency. Your energy supplier support representatives can also help you to stay updated and informed about industry updates, such as any new regulations or green energy initiatives to take part in, allowing businesses to stay ahead of the curve.
Real-World Examples of Personalised Support
When issues arise, having dedicated support can make all the difference. Take, for example, a recurring issue highlighted in Energy Ombudsman case studies about smart meters failing to send readings. Dedicated customer support proved its role in this scenario where the customer was guided properly resulting in quicker resolution. Instead of being stuck in the endless queues, businesses can get in touch with a single point of contact, which is their own supplier, who understands their case history and can help them in a more personalised yet quicker manner.
Another case study emphasised the frustrations of inaccurate billing. For businesses, billing errors can disrupt operations and strain cash flow. However, those with dedicated support saw improvements in issue resolution. Their account handlers immediately flagged and corrected the discrepancies, ensuring minimal disruption and enabling businesses to plan their finances confidently.
Read detailed case studies here.
Streamlining Issue Resolution
Time is money, especially for businesses. Waiting on hold or explaining the same issue repeatedly can be a frustrating and costly experience. Dedicated account handlers eliminate these bottlenecks. They provide continuity and act as the bridge between the business and the supplier’s technical teams.
For example, in cases where businesses faced “back billing” issues, account handlers expedited the resolution by directly coordinating with billing teams. This avoided long delays and helped businesses regain control over their finances swiftly.
Enhancing Operational Efficiency
Dedicated support is also about foresight. Many account handlers may recommend practical tips for businesses, such as to conduct energy audits, identify inefficiencies, and choose energy efficiency practices. Whether it is about upgrading to smart meters or adopting renewable energy sources, these suggestions can lead to better energy management.
Businesses that invest in a supplier with dedicated account handlers report increased efficiency and reduced overheads due to timely resolutions.
Why Dedicated Support Matters More Than Ever
With energy costs fluctuating and the push for sustainability growing stronger, businesses need an energy supplier that offers more than just electricity or gas. They need a supplier who invests in their success. Dedicated support ensures this commitment, providing businesses with peace of mind, operational continuity, and opportunities for growth.
Make the Switch
The advantages of dedicated support are clear, from personalised attention and trust-building to enhanced efficiency and streamlined services, dedicated customer support provides value. Choosing an energy supplier offering this level of service is not just a good decision; it is a strategic one.
If your business is ready to enhance its energy management and experience unparalleled support, now is the time to consider switching to Maxen Power. You will gain more than a service provider; you will gain commitment to your success. Make the move today and see the difference for yourself!
